A Stone Polishing Job in Chicago Helped Restoration Hardware Renew Their Quartz Countertops

November 14, 2019

The manager of Restoration Hardware, a high-end furniture company in the Gold Coast neighborhood needed Sir Grout's help. The store had some gorgeous quartz countertops in the exhibition, but they had a problem. The stone had lost its natural shine and there were several dull spots around the surfaces. The manager asked the cleaning staff to perform regular maintenance. They were confident they could solve the issue


Unfortunately, after trying several DIY cleaning methods, they only noticed negative results. Despite their best effort, nothing worked. They notified the manager of their unsuccessful attempts. After considering her options, she decided to hire professionals. She went online and searched for Chicago Stone Polishing service. In the top results, she found Sir Grout Chicago. After she browsed our website, she was convinced we could restore the countertops. She called us, explained the situation, and asked for a free consultation.

Following the manager's request, we visited the store to inspect the quartz countertops. The manager was expecting us and we began the assessment immediately. We noticed the countertops looked dull and unappealing. This problem is known as etching. It occurs when acidic substances dry on the surface. Heavy wear and tear also lead to the deterioration of the stone. After years of daily use, the quartz looses its beauty. We told the manager that quartz surfaces require proper maintenance. Using harsh products and improper cleaning methods can cause damage to the stone. When we finished the inspection, we reported to the manager that regular cleaning wouldn't be effective for removing the blemishes from the countertops.

To restore the surfaces, we offered a stone polishing service. With this process, we would remove all the damage from the quartz and give the stone a new finish. We assured the manager we would give the surfaces a beautiful new appearance. She was happy with the solution we proposed, so she accepted our offer and hired us for the job.

A few days later, we returned to Restoration Hardware with the necessary equipment to perform the stone polishing job. This is a thorough process that follows a series of steps and requires the most advanced techniques. We began by cleaning the surface with our stone-safe cleaner and a high-speed scrubber. Our exclusive product won't cause any damage and has an enhanced formula that can help inhibit the growth of bacteria and fungi for an extended period of time after application. When the countertops were completely clean, we prepared our diamond honing pads to rectify the damage. We ran three sets, increasing the levels of grit. We continued grinding until there was no sign of deterioration.

For the following step, we needed to polish the stone. To achieve the finish the owner requested, we ground using a series of abrasive materials and special powders. We continued this process until the stone had the desired level of shine. When we finished, the quartz surface had a gorgeous reflection.
We invited our client to see the results of the stone polishing process. The manager of the store was extremely happy with the outcome. She couldn't believe how beautiful the surfaces looked. She was very pleased with our performance. After thanking us, she assured us she would recommend Sir Grout Chicago to her friends, family, and neighbors.

One of Sir Grout's goals is to make sure our clients know how to keep their surfaces in top condition. After finishing this job, we took some time to give our client some suggestions for better maintenance. We recommended cleaning the surfaces regularly. For optimal results, use only pH-neutral soap-free cleaners like Sir Grout's Natural Hard Surface Cleaner. Our product won't deteriorate the surface and it has ingredients that can help provide protection against bacteria and fungi. We suggested avoiding soap-based or acidic cleaners. These products contain harsh agents that can deteriorate the stone. They can react negatively with the quartz, causing dull spots and etching.

It is important to keep the surfaces as dry as possible. Don't leave spills lingering for long periods of time. Use a paper towel and soak up any spill immediately. Don't use abrasive tools like steel wools because they can scratch the stone.

Sir Grout Chicago has the solution for your hard surface restoration problems. With our top-notch stone polishing process, it is possible to give your damaged natural stone surface a revamped appearance. As a leading company in the hard surface restoration industry, we have reliable solutions that are effective in any environment, including bustling commercial settings. Don't wait any longer to contact us by calling (773) 923-2084 or by filling out our "Request a Quote" form for a free consultation. To learn more about our commercial tile and grout services, click here. Discover what our maintenance program can do for your business. Also, please be sure to subscribe to our newsletter to receive our latest info and promotions.

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