A Countertop in Avondale, IL, Gleams Beautifully After an Excellent Stone Polishing Service

August 20, 2024

Natural stone surfaces are beautiful, durable, and stylish, making them a perfect addition to any home. However, they require proper care to maintain their appeal. Over time, they can lose their charm due to daily wear and tear or damage from harsh cleaning products, often needing professional restoration. Recently, a client in Avondale, IL, contacted us with a similar issue.


The homeowner had a gorgeous natural stone countertop, but the surface had deteriorated, and she was disappointed because it looked dull and unappealing. Despite her efforts, the problems persisted. The negative outcome was frustrating, so she sought professional assistance. While searching, she spoke to one of her friends who highly recommended our stone polishing services in Avondale, Illinois, and advised her to contact us immediately.

Shortly after, she visited our website to learn more about our services. She enjoyed exploring our user-friendly site, reading some informative blog posts, and browsing our picture gallery.

Impressed by the remarkable results of our work and the positive reviews from our satisfied customers, she confidently used our online scheduler to request a complimentary consultation at a convenient date and time.

Sir Grout brings best-in-class skills to every job, delighting our customers with remarkable restorations. We take pride in our professional image and commitment to exceptional service, emphasizing punctuality, appearance, and readiness to handle any hard surface challenge. Our team wears sharp uniforms and drives well-marked vehicles, making us easily identifiable to our clients upon arrival.

During the inspection, we observed a few problems with the countertop. The surface was lackluster, and the stone was deteriorated, scratched, and etched. We explained to the owner that daily wear and tear, harsh chemicals, or acidic substances that dry on the surface can cause these issues. In addition, we noticed that the stone needed sealing, which can lead to further damage and decay.

Following the assessment, we recommended our stone cleaning, honing, and polishing services to address the issues. We use high-end equipment and exclusive products that deliver exceptional results. After discussing the solution, we provided a no-obligation quote and explained every step of the restoration process, assuring the client we would revamp the countertop.

Our reasonable quote met the owner's expectations, and she was pleased with our proposed solution. She hired us without hesitation and promptly scheduled the job at her convenience.

Customer satisfaction is paramount to us, and the safety of our client's property is one of our top priorities. From the initial free quote to project completion, we use lightweight tools and protect all areas during our work. We returned on the appointed date, eager to begin the job.

After swiftly preparing the equipment, we proceeded with the multi-step process. First, we deep-cleaned the countertop using our exclusive cleaner. Our stone-safe product contains only high-quality ingredients and thoroughly cleans the surface without leaving a residue or damaging the stone.

Next, we honed the stone using low-grit diamond pads, gradually increasing the level of grit as we removed the damage. Honing addressed all the issues, giving the natural stone surface an impeccable look.

The surface acquired a matte finish, so we had to polish it to restore its shine. We continued grinding the stone with high-end polishing powders, achieving the desired sheen, and making the surface glossy and reflective.

To finish the job, we applied an impregnating sealant to the surface. This sealant protects the stone against spills, water damage, etch marks, and stains. Additionally, it enhances its overall appearance and makes maintenance effortless. With proper care, the shield can last a long time.

We achieved a perfect restoration by flawlessly executing every step. After cleaning up, we invited our client to inspect the results. The owner loved the shiny, renewed countertop and expressed her satisfaction, saying our work had surpassed her expectations.

Our client thanked us and promised to recommend our services to anyone facing similar hard surface issues. She also intended to share her positive experience by giving us a five-star review on Google.

Natural stone surfaces require proper care to prevent damage and minimize deterioration. That's why we always provide our clients with recommendations and helpful maintenance tips, which involve regular cleaning, periodic sealing, and safely addressing issues with the right products and methods.

We recommend using pH-neutral and soap-free cleaners, such as Sir Grout's Natural Hard Surface Cleaner. Our non-toxic product won't damage the stone, delivers excellent results, and is safe for everyone in her home, including pets.

On the other hand, soap-based products or substances with acidic properties can damage the stone because they contain strong chemicals and other harsh ingredients. Moreover, they leave a residue that can dry on the surface, leading to discoloration, staining, and other issues like etching. Remove spills with paper towels or terry cloths, and don't use abrasive tools because they can leave scratches.

Sir Grout Chicago accepts your hard surface restoration challenge! Our talented technicians can revamp any surface in your home to pristine condition, making future maintenance less troublesome. Contact us today by calling (773) 923-2084 or using our online scheduling option to book a complimentary in-home consultation.