A Countertop in Lake Forest, IL, Has a Perfect Shine Thanks to Our Stone Polishing Process

June 03, 2024

Natural stone surfaces can enhance the beauty of any home area and give it a stylish look. However, they can deteriorate over time, becoming dull and unappealing. In certain instances, day-to-day wear and harsh cleaning products can cause long-term damage that may require professional restoration. We recently received a request from a client in Lake Forest, IL, facing a similar issue.


She had a gorgeous natural stone countertop, but the surface lost its beauty over the years and was stained, scratched, and dull. The owner tried some DIY guides she found on social media, but she couldn't restore the countertop. After considering her options, she sought professional assistance. She searched online for stone polishing services in Lake Forest, Illinois, and found a link to our website at the top of Google's results.

On our user-friendly site, she had a great experience reading a few of our blog posts and checking out our picture gallery. She was satisfied with the quality of our work and decided to request a free evaluation at her convenience by filling out our online scheduler.

At Sir Grout, we always strive to maintain a professional image that reflects our commitment to delivering exceptional service. Our vehicles and equipment are meticulously maintained and clearly labeled, allowing our customers to identify us upon arrival. Dressed in neat uniforms, we arrived on time and began the in-home consultation, quickly assessing the issues on the natural stone surface.

The stone was in poor condition, with a lackluster appearance, stains, scratches, and etch marks. We explained to the owner that daily wear and tear, harsh chemicals, or leaving acidic substances to dry on the surface can cause these issues. In addition, we noticed that the surface was not adequately sealed, which can lead to further damage and decay over time.

After sharing our observations, we suggested our stone cleaning, honing, and polishing service to restore the countertop. Our professional restoration process features top-of-the-line equipment and our proprietary products. We assured her we would repair the damage and enhance the stone with a beautiful shine.

We offered a no-obligation quote and provided a detailed outline of all the steps required for the restoration process. The customer was pleased with our proposed solution and immediately requested to schedule the job for a future date and time that suited her.

We take great care of our client's properties from the moment we provide the initial free quote until the project is completed. On the scheduled date and time, we returned to restore the surface, and after ensuring the area was protected, we set up our equipment and proceeded with the restoration. Throughout the process, we kept our client updated and addressed all her inquiries concerning the job.

First, we cleaned the surface using a high-speed scrubber and our exclusive cleaner. Our product is stone-safe, crafted with high-quality ingredients that won't leave a residue or damage the surface.

In the next step, we used low-grit diamond pads to hone the stone. We gradually increased the grit level until all the damage on the surface was removed. Honing gives the surface a matte finish, so we had to polish it to restore its vibrant shine. We continued grinding the stone with high-end polishing powders until it had a glossy and reflective appearance.

To finish the job, we applied an impregnating sealant to the surface. This sealant provides protection against spills, water damage, etch marks, and stains. Additionally, it enhances the stone's overall appearance and makes maintenance easy. With proper care, the protection can last for a considerable time.

After completing all the restoration steps, we cleaned up and invited our client to inspect the results. The owner was thrilled to see the beautiful shine on the surface and expressed her satisfaction saying the countertop looked even better than she had expected.

She thanked us for our exceptional performance and promised to recommend our services to family and friends with similar hard surface-related issues. She also mentioned she would leave a five-star review on Google to ensure others knew about Sir Grout's outstanding products and services.

Before leaving, we took some time to give our client a few helpful tips for better maintenance. We recommended keeping a weekly cleaning routine using pH-neutral and soap-free cleaners like Sir Grout's Natural Hard Surface Cleaner. Unlike other cleaners, our product won't damage the stone, delivers remarkable results, and because it's non-toxic, it's safe for everyone in her home, including pets.

We don't recommend using soap-based products or substances with acidic properties because they contain harsh chemicals that can damage the stone. Moreover, they leave a residue that can dry on the surface, leading to discoloration, staining, and other issues like etching. It is also important to keep the surface dry using paper towels or terry cloths and to avoid using abrasive tools because they can scratch the stone.

Is your natural stone countertop dull and unappealing? Don't worry, Sir Grout Chicago can bring back the beauty to all the hard surfaces in your home and make future maintenance less hassle. Contact us today by calling (773) 923-2084 or by using our online scheduling option to schedule a free quote.