Our Stone Polishing in Chicago, IL Helped This Beautiful Marble Countertop Shine Once Again

May 14, 2020

Marble is considered one of the most luxurious natural stones in terms of appearance. It has beautiful patterns with colorful overtones that give an elegant touch to any room where it has been installed. However, not knowing how to properly maintain marble can cause many issues. Every weekend, a married couple in Chicago devoted time to cleaning their beautiful white marble kitchen countertop with several products that had been recommended to them. What they did not know was that these cleaners contained acidic ingredients that harm natural stone.


Over time, the marble surface became dull, etched, and stained. Even though they had used different products and cleaning methods, none of the homeowner's attempts to remove the etch marks and stains were successful. They also could not restore the nice glossy finish it once had. Frustrated, the couple went online to look for answers. Shortly after, they found several accounts of people who had experienced similar problems.

Most of them attributed the etching and dulling of the surfaces to acidic cleaners and improper cleaning methods. The homeowners noticed that most people had their marble surfaces polished to restore their appearance. This led them to search for stone polishing services in Chicago, IL. They found our website in the top search results. After they browsed the site and saw how Sir Grout Chicago had successfully carried out several stone polishing jobs, they filled the online form to request a free in-home assessment.

On the appointed day, our team arrived at the couple's residence to assess the countertop. Our techs asked the homeowners about their cleaning methods. The couple admitted to using acidic cleaners and hard scrubbing to try removing the etch marks. Our experts explained to the customers that they cannot be simply wiped away. Contrary to what most people think, etches are not stains. Etching is the result of a chemical reaction. This reaction happens when harsh substances like lemon juice, wine, or common household cleaners come into contact with the natural stone. In this case, these acids ate away at the stone and dulled the marble surfaces.

Thankfully, Sir Grout Chicago's team of professionals assured the couple that it was nothing they couldn't fix. They offered the homeowners a stone honing service to remove all the etches from the marble, and a stone polishing service to give the natural stone a shiny finish. They also offered the clients to seal the surface with our proprietary sealant Stone Armor. Feeling confident in our ability to restore the countertop, the customers agreed to the proposal.

On the day of the job, our team started by soaking the stone surface with a pH-neutral stone-safe cleaner. On top of being safe for natural stone, this product has been enhanced with an ingredient that can help inhibit the growth of bacteria, fungi, mold and microorganisms. Next, they rinsed the cleaner off using a high-speed scrubber until the stone was clean and free from stains.

After they finished cleaning the surface, our specialists honed the marble with a low grit diamond pad to remove the etch mark and scratches. They continued the restoration process with a thorough polishing of the countertop to give it a beautiful glossy finish. To finish, they coated the marble countertop with our flagship sealant Stone Armor. This is an impregnating sealant that closes off the stone's pores and keeps it protected from water, stains, spills, mold, and mildew.

When they finished, our experts let the homeowners see the results. Their shiny marble countertop looked flawless. They could not believe it. The clients thanked our team and promised to call back for maintenance.

Before leaving, our experts gave the customers a few simple tips to care for their marble surface until the next maintenance. They first recommended steering away from cleaners with acidic components and to use pH-neutral stone-safe cleaners like Sir Grout's Natural Hard Surface Cleaner. They also suggested immediately wiping food spills away to avoid damaging the surface or wearing off the sealant. To finish, they advised the homeowners to seal the countertops regularly. This will help prevent costly repairs.

Did your marble surface lose its appeal? Don't fret, Sir Grout Chicago can fix it for you. We have the necessary tools and expertise to provide our customers with the best surface restoration services in the industry. Call us at (773) 923-2084 or fill out the "Request a Quote" form on this page to schedule a free in-home evaluation today. Don't forget to subscribe to our newsletter to keep up with our latest news and promotions.

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