Thanks to Our Stone Honing Services in Chicago, Macy's Now Has Gorgeous New Floors

July 11, 2019

Natural stone surfaces are ideal for commercial settings. They give any establishment an air of elegance and beauty, with dozens of options to choose from. However, even the most durable stones, such as marble, travertine, and granite, can lose their appeal as time goes by. When the surface is damaged, conventional cleaning methods become ineffective. Professionals use high-grade honing pads to smooth the surface and remove blemishes, scratches, and stains. After that, they can polish the stone to give it a new finish. Experts like Sir Grout Chicago's technicians have the knowledge and the skill to perform these procedures successfully.


The manager of Macy's in Chicago contacted Sir Grout Chicago because there was a problem on their natural stone floor. When they decided to take off the carpeting on the floor, it left a nasty stain. They had put the carpet with a very strong adhesive and this caused the issue. The stone also looked dull and rundown. The store receives hundreds of visits daily, so they needed to find a solution quickly. The cleaning staff tried to get rid of the stain, but they were not successful. In fact, they used some harsh cleaning products on the floor that only produced negative results. They notified the manager of the issue and he decided it was better to look for professionals in hard surface restoration. While he was searching, he saw a Sir Grout Chicago ad in a magazine. He called us and asked for a free consultation. With our Chicago stone honing service, we provided a fast and efficient solution.

As the manager requested, we visited Macy's to perform the evaluation of the floor. After the greetings and introductions, we assessed the condition of the surface. We immediately noticed the damage. The adhesive had left an ugly stain on the floor. Furthermore, after years of heavy foot traffic, the stone had lost its beauty. We pointed out that natural stone surfaces require proper maintenance. Using harsh products and improper cleaning methods can lead to the degradation of the stone. When we finished the inspection, we concluded that regular cleaning wouldn't be effective to remove the stain from the floor.

The restoration required our stone honing process. We offered this service to remove all the damages from the surface and give the stone a new finish. We assured the manager the floor would have a brand-new appearance with this procedure. He was happy with our assessment and decided to hire us.


We returned to Macy's ready to restore the floor. In order to prepare the surface, we cleaned it with our stone-safe cleaner and a high-speed scrubber. Our exclusive product won't cause any damage and has an enhanced formula that can help inhibit the growth of bacteria and fungi for up an extended period of time after application. When the surface was completely clean, we stripped the adhesive off the stone and prepared our honing pads to rectify the damage. We ran three sets of pads, each with increased levels of grit and continued grinding until the stain disappeared. Once this was done, we finished the job with the polishing process. To achieve a new glossy finish, we increased the level of grit and ground using a series of abrasive materials and special powders. This gave the floor a beautiful shine.

When we finished the process, the stone had been fully restored and the floor looked great. We invited the manager to see for himself. He was pleased to see that the stain was gone. The floor had a gorgeous, renewed appearance. The manager was beyond thrilled with our performance and said our work was impressive. After thanking us, he stated that from that point on, he would recommend Sir Grout Chicago to everyone he knows.

After that, we discussed with the cleaning staff a few maintenance procedures. We gave them some suggestions to achieve optimal results. We recommended cleaning the surface using only pH-neutral soap-free cleaners like Sir Grout's Natural Hard Surface Cleaner
. Unlike other cleaners, our product doesn't leave any residue and has ingredients that can help provide protection against bacteria and fungi. Furthermore, it is non-toxic and safe for everyone. It is also important to keep the floor as dry as possible. Spills shouldn't be left lingering for long periods of time. Soak them up them immediately using a paper towel or a terry cloth rag. We don't recommend using abrasive tools like steel wools because they can scratch the stone.


To prevent damages, we advised them to avoid using soap-based or acidic cleaners. These products contain harsh agents that can deteriorate the stone. They produce negative effects and can cause dull spots to appear on the tiles. Additionally, we suggested avoiding dirty mops when cleaning the floor. Rinsing a dirty mop into the cleaning solution leads to grime build-up. For this reason, always use clean mops.

With Sir Grout Chicago's professional help, restoring damaged surfaces is easy and fast. Our superior stone honing process can leave any stone beautiful and renewed. We provide qualified services that are effective in any setting, including bustling commercial environments. As a leading company in the hard surface restoration industry, we have years of experience and the most qualified technicians at your disposal. Don't hesitate to contact us by calling (773) 923-2084 or by filling out our "Request a Quote" form for a free consultation. To learn more about our commercial tile and grout services, click here. Discover what our maintenance program can do for your business. Also, keep up to date with our latest info and promotions by subscribing to our newsletter.

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